Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 5 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

Please visit our homepage for the instruction video on how to take care of your plant:
https://www.mosspirationbiotech.com/fragrant-moss

Why don't you sell it outside USA?

We are working on this. But due to the local regulations on GM plants, we have not yet obtained the legal certificates for commercial sales outside USA.

When do we ship?

We usually need 7-14 days between ordering and shipment. In this period we grow up the moss, so that it is stronger when you get it. The actually shipping in our experience is about 7-10 days.
Thus, if everything is really smoothe you get the moss within two weeks, but three weeks is more normal.
Please let us know if you need it express and are willing to pay for it.

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